Lindsay Windows

Service Department Representative

Location

Baldwin

Type

Full Time

Service Department Representative
 
Our growing business is looking for a skilled problem solver to join our team as a Service Department Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of Lindsay Windows policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
 
 
Service Department Representative responsibilities:
  • Answers incoming telephone calls and emails from current and potential customers regarding product questions, service questions and general customer concerns
  • Determine the quickest, most effective ways to answer a customer’s questions and address a customer’s concerns
  • Troubleshoot common issues with a product or service
  • Work with a team of CSRs and other departments to find appropriate solutions 
  • Impact the company’s bottom line by resolving customer complaints timely and to the customer’s satisfaction
  • Escalate queries and concerns
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer
  • Input orders with 100% accuracy
  • Work with the sales team to stay updated on product knowledge 
Service Department Representative skills:
  • Must be 18 years of age or older
  • 3-5 years Customer Service experience
  • Building or Construction experience helpful
  • Analytical and problem-solving skills
  • Ability to answer a high volume of call and/or emails daily
  • Time-management skills
  • Ability to find positive in any situation
  • Ability to remain professional and courteous with customers at all times
  • Excellent verbal and written communication skills
Must be willing and able to work from our office in Alto, GA daily!
Compensation: $13.00 - $16.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.lindsaywindows.com

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.